Cancellation Policy
A. RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched.
B. CANCELLATION OF AIRPORT SERVICE: THE FULL FARE will be charged for cancellations in the following (2) cases:
I. Passenger cancels after a driver has already been dispatched.
II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Austin Choice- Executive Sedan & Limo at 1-512-690-3378. To avoid being billed as a no-show, do not leave your location without contacting our Headquarters. *You must contact us by phone.
C. CANCELLATION OF Limousines & Charter Services: A minimum of 7 days notice is required for cancellation of all limousine and charter arrangements (e.g. weddings, wine tours, point-to-point reservations) to avoid the charge of the full fare plus 20% service charge. A non-refundable 35% deposit is taken on all limousine & charter arrangements.
D. Proms: All prom reservations are non-refundable and cannot be cancelled
